Refund policy

Refund and Return Policy

Returns and Refunds

We want you to be happy with your purchase. If you have any concerns about your order, please contact us as soon as possible.

Faulty or Damaged Items

If your item arrives faulty, damaged, or does not meet the guarantees required under New Zealand consumer law, please contact us. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993, which may include a repair, replacement, or refund.

Change of Mind

If you change your mind about a purchase, please contact us before returning the item. Returns for change of mind are subject to our return conditions and may require the item to be unused and in its original condition and packaging.

Before Returning an Item

Please contact us before sending any item back. We will provide you with return instructions and the appropriate return address.

Refunds

Approved refunds will be processed to the original payment method, unless otherwise agreed or required by New Zealand consumer law.

Contact Us

If you have any questions about returns or refunds, please contact us through the contact information provided on our website.